Case Studies
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Case Study
Chaos to Consistency in 90 Days
- Client: Boutique Creative Agency, UK
- Revenue: £45K/month → £70K/month
- Service Pathway: X-Ray → Blueprint → Makeover
- Timeframe: 12 weeks
The Challenge
When the founder of a growing creative agency reached out to us, they were on the edge of burnout. The business had grown quickly on the back of word-of-mouth referrals and great client work — but behind the scenes, things were messy.
There were no systems, no financial visibility, and no real team structure. Projects were late. Cash flow was unpredictable. And the founder was doing everything — from client calls to payroll to delivery.
“I had no idea how much money we were actually making, or how to get out of the daily grind,” the founder told us.
The Process
We started with an X-Ray, mapping out the agency’s operations across our 9-point diagnostic. The results were clear: strong sales potential, but a complete lack of delivery systems, no documented processes, and zero profit tracking.
Next, we built a Blueprint: a 90-day plan focused on
- Repackaging services for clarity and profit
- Automating 80% of admin using simple tools
- Delegating day-to-day tasks to a junior team
- Introducing project delivery KPIs and weekly ops reviews
The founder opted for the Makeover — our done-for-you implementation. Over 12 weeks, we rebuilt the internal workflow, hired a virtual assistant, set up client onboarding automations, and trained the team on a new project dashboard.
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By the end of the 12 weeks:
- Revenue had grown from £45K to £70K/month
- The founder had stepped back from delivery entirely
- Profit margin improved by 22%
- Client deadlines were being hit with consistency
- A previously chaotic business now ran on rhythm and systems
“It was like we’d finally turned pro. I’m no longer in survival mode.”